Username :


Password :

Return and Exchange

Return and exchange policy
 
1. Return & Exchange policy?

For defective and incorrect items, we have a 7-day exchange policy upon receipt of order, subject to the following terms and conditions:
  • Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable
For returns, please email us at here or call us @03-61412278 with your order number and information on the affected item. Returned items must meet the requirements above. Refund is only applicable if item is out of stock
 
2. What do I do if I had an allergic

Within www.zen.my, the ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced allergic reaction, please send a detailed description of what occurred along with the pictures to here .We will attend to the case and help find an appropriate solution. Please note that issues must be reported within 7 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.
 
3. What happens if I am unhappy with the product I purchase or I changed my mind?

Unfortunately we do not accept return of items if you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart before completing the order.
 
4. Can I test the products before buying them online?
 
Yes, you may visit our any physical selling point, we do have a dedicated beauty experts or pharmacist ready to answer all your beauty questions. You will have chance to see and test on the product. They are well-versed on every product we carry - and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens.


Subscribe Newsletters